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FAQ

Q: Do you offer Door-to-Door shipping?A: Yes, we do offer Door-to-Door shipping.Q: Can I ship my phone to you for repairs and you ship it back to me?A: You can certainly ship your phone to us for repairs. After repairs are complete we will have the device delivered to you.Q: What are the shipping/courier services that you use?A: We use Motor Cycle Bearer services (Kingston and St. Andrew), Zip Mail (Jamaica Post - https://jamaicapost.gov.jm/), Tara Courier - https://www.taracan.com/, Knutsford Express - https://www.knutsfordexpress.com/ and DHL for International shipping - https://www.dhl.com/jm-en/home.html.Q: Do you offer in-store pickup?A: Yes, we offer in-store pickup. Under shipping you can select this option.Q: Does your store offer phone repairs?A: We do offering phone repairs for Apple iPhone and Samsung Galaxy phones only at this time.Q: Do I have to leave my phone over night for repairs?A: Most repairs or done within an hour and half (1 1/2 hr) same day. If your device needs special services and it is necessary for it to be left over night, we will advice you before we start the repair process. Q: Do you unlock phones?A: Phone unlocking services are available with us. Please use the 'Contact Us' button to get more information.Q: Are your phones unlocked?A: All our phones are factory unlocked, ready to be used straight out of the box.Q: What is IMEI?A: IMEI (International Mobile Equipment Identity) is a unique number for identifying a device on a mobile network. You can think of it as your phone’s Tax Registration Number (TRN) or social security number. It has 15 digits and is assigned to every GSM phone.Q: How do I locate or find my phone's IMEI number?A: To find or locate your phone's IMEI number, please type *#06# on your phone's keypad and it pop up.Q: Do you sell phone accessories?A: We sell a wide range of phone accessories which includes but not limited to: cases, tempered glass, memory cards, cables, tripods, batteries, wired and wireless (Bluetooth) earphone and headset/headphones, power adapters and charging ports.Q: Can I make a purchase from any country in the world?A: Yes, you can make a purchase from any country in the world and have shipped to you.Q: What Payment Methods Are Available?A: Following payment methods are available:1. Credit Card: Pay with your Debit/Credit Card.2. PayPal: PayPal Account.3. When using PayPal to make a payment, please ensure that your paypal account has been verified. If you are not sure if your account has been verified please contact PayPal.com to get this information. 4. Unverified PayPal account payment will be immediately rejected.Q: Do you accept Paypal Mass Pay?A: Yes we do accept Paypal Mass Payment. Please visit www.paypal.com to learn more about Paypal Mass Pay.Have a question that was not answered here? Please use the contact us button or the widget on the right of this page to ask your question.

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